FAQs

Have a question that isn't addressed below? Contact the PLUS Education Team.

Where are the modules I've already purchased?

You can find your modules under the My Dashboard section. This will include both completed and not yet started modules. 

For modules you've completed in the past, you have access to a completion certificate and can review the module if you'd like. Please note that, as part of the course data import process, we weren't able to mark all lessons and/or lesson exams as complete. This does not affect your module's completion status in your Education Programs dashboard

image

Why do my previously completed courses have a completion date of 09/02/24?

When importing previously completed course data to the upgraded system, a standard completion date was necessary and 09/02/2024 was selected. Your accurate completion date for courses will be available under Education Programs

Additionally, during the course data import, lessons and/or lesson exams could not be marked as complete. Therefore, it is normal to see that only the Completion Certificate is marked as complete; this does not affect your completion status under Education Programs

How are modules and exams formatted?

Modules are broken down into individual lessons that are completed in sequential order. Lessons will open in a separate browser window. After completing the first lesson, the corresponding lesson exam or next lesson will become available. After completing all lessons and/or lesson exams, your completion certificate will become available for printing. 

Exams are broken down into individual lesson exams, and are only included in non-CE eligible modules. Exams are multiple choice, and you must score 100% to pass and move on to the next lesson. You can retake a lesson exam immediately and as many times as needed, and can review your answers from your previous attempt (including which questions were answered incorrectly). 

Will I get a completion certificate after completing my module?

Yes, after completing all lessons and/or lesson exams in your module, your completion certificate will become available for printing directly from your module. Please note: When printing, we recommend you open "More Settings," then check the box for "Background graphics" to ensure the best quality.

image

My module says "CE-Eligible" in the title. What does this mean?

CE-eligible modules should be used by those who have a state insurance license and need to earn CE credit. CE-eligible modules are formatted without lesson exams because, to meet requirements for both state insurance license CE and any PLUS designation and/or certificate program, the separate CE-eligible exam must be completed with a Prometric proctor within 365 days of purchase.

Which states are the CE-Eligible modules approved in? How many credits can I expect to earn?

Please refer to the PLUS Curriculum CE Approval Chart to see which states the module are approved in and how many credits are available. 

PLUS Curriculum CE Approval Chart


How do I track my progress towards a PLUS certificate or designation program? What happens after I complete all of the requirements?

Everyone pursuing a PLUS certificate or designation must be registered for that program. Registering for the certificate or designation program(s) you're currently pursuing will not only improve and streamline your experience during the program but will also allow PLUS to review and confirm your program completion more efficiently. 

Step 1: Register to track your program progress  
Click here
to select/register for the certificate or designation program(s) you're currently pursuing. There is no fee to register for a program, but you must complete the entire online registration process. After registering for your certificate or designation program, your modules will be organized by program under your Education Programs dashboard. You'll be able to see a list of the program requirements, as well, so you can track your progress.

Step 2: Affirm your completion to receive your certificate or designation
After you've completed the requirements for your certificate or designation program, you’ll see an Affirm Completion link by the program under your Education Programs dashboard. Click this link to notify PLUS to review and confirm your program completion. Once your certificate or designation has been confirmed by PLUS, you'll receive an email with further details, including how to access your certificate or designation digitally. Please allow up to 7 business days for PLUS to confirm your program completion.

Are there any waivers for PLUS designation programs?

PLUS does offer waivers for certain curriculum modules and university programs. Review the PLUS Designation Waiver Requirements to learn more.